TERMS AND CONDITIONS
Please read carefully the information contained in “Terms and Conditions” before placing an order on this website. If you need additional information, please contact us by e-mail at contact@unacaluna.ro.
The website unacaluna.ro, hereinafter referred to as Una ca Luna, is the property of Dragu Steluta- Anca, freelancer, incorporated with the Trade Registry under no. F40/4932/2012, tax code 31006607.
Una ca Luna is an online store, and the products on our website can be bought by filling-in the forms on the website. In order to be up-to-date with the latest information, we recommend creating a user account with out shop.
By accessing the website unacaluna.ro, the users accept the terms and conditions for using the website, an implicit agreement regarding the observance of the presented terms and conditions being entered into.
Una ca Luna reserves the right to review and change this document, without any prior or subsequent notification of the persons using our website, by updating this page.
How do I order the products on unacaluna.ro?
The steps to take for ordering the products are very simple:
- “ADD TO CART”
Accepted payment METHODS: Online Payment by card. Payment by bank transfer. Payment by return
When you are on the page showing the product, press “Add to cart”, “View cart”, then “Calculate shipping” in order to calculate the transport price. In order to finalize your order, it is necessary to use/create a client’s account.
Please read and tick your agreement to the Terms and Conditions for using Una ca Luna.ro website.
Mentions
The photo of the products are made in photo studios, but there may be circumstances when, depending on color setting of your screen, there are differences between the color displayed by your screen and the real colors of the product.
If the product is in stock, it will be delivered within the next 24to 48 ore. For the products needing a longer execution period – specified on the product’s page – the delivery will be made according to this period.
If the product is available in a shorter period than the one specified o the product’s page, you will be notified by e-mail regarding the exact delivery date.
Una ca Luna products are one-off, hand-made products; if you desire more products of the same model, the executed products will be slightly different.
IMPORTANT
Your order will be confirmed by a phone call from one of the representatives of Una ca Luna.
In accordance with the regulations in force, the persons under 18 cannot place orders. If you are under 18 and wish to place and order, you must inform and have the agreement of your guardian.
Payment methods for the products ordered from Una ca Luna website
- Payment by return
The payment will be made upon the delivery of the package containing the ordered products. Depending on the chosen delivery method (Bookurier Loco 24h, Bookurier Metropolitan 24, Bookurier Expeditii nationale, International: priority/ without priority), the price of the courier services will have different tariffs.
- Online payment by Visa, Mastercard upon order placement
- Payment by bank transfer
Package-related Costs and delivery terms
| As your satisfaction is very important for us, we make available delivery and product return facilities. |
Tariffs for Romania
By Bookurier quick courier service: the delivery cost depends on the delivery area, the time needed for delivery and the weight of the package. The packages will be delivered between 9:00 and 18:00, Monday to Friday.
The orders sent during business days until 17 will be recorded in the next day and will be delivered in accordance with the delivery term specified on the product’s page. If the product is in stock, it will be delivered in the next 24 to 48 hours. For the products needing a longer execution period – specified on the product’s page – the livery will be performed according to this period.
If the product is available in a shorter period than the one specified o the product’s page, you will be notified by e-mail regarding the exact delivery date.
Once you place your order, you can specify in “Order notes” other necessary details for delivery.
The representative of the courier company will contact you by phone before the package’s delivery. If you cannot be found at the mentioned address between the specified hours, the courier will contact you by phone in order to set out the hour and address to which he will come back the next day.
If you will not be present when the courier comes back, your order will be annulled and the product(s) will be returned at the head office of P.F.A. Dragu Steluta-Anca.
The costs of a new delivery will be borne by you in full if you wish the courier to deliver the ordered products, if the products are still available.
When you receive the package, please check carefully its integrity and do not accept packages showing damages or if they have been opened.
The fiscal invoice accompanying the products has the value of a Sales Contract in accordance with the Romanian regulations in force.
We specify that the products delivered by P.F.A. Dragu Steluta-Anca are adequately packed in order to prevent the damages to the package and the content and, when delivered by the courier company, the packages are sealed and whole. P.F.A. Dragu Steluta-Anca cannot be held liable for the possible damages to or losses of the packages.
Should force majeure events occur, or should P.F.A. Dragu Steluta-Anca cannot deliver your order due to reasons outside its power, we reserve the rights to delay the delivery or not to deliver the ordered products: you will be notified regarding these circumstances.
The right to return the products bought from Una ca Luna website
| As your satisfaction is very important for us, we make available delivery and product return facilities. Unacaluna.ro assures the free return of the products. The free return must be made only through Bookurier courier company accepted by P.F.A. Dragu Steluta-Anca SRL. Your intention to return the products must be notified by an e-mail to contact@unacaluna.ro or by accessing the contact form from “Contact us”. |
Una ca Luna will assure the possibility to return the products within 10 business days from the delivery of the package without penalties and without a reason.
In accordance with the regulations in force, the client can unilaterally terminate the contract without giving a reason within 10 business days in accordance with the Order no. 130/2000 completed by the Law no. 51/2003 regarding the legal status of the distance contracts: “The consumer has the right to notify in writing the seller that it may dispense with the purchase, without any penalties and without a reason, within 10 business days from the receipt of the product or, in case of service provision, from the conclusion of the contract”.
Before returning the product(s), please notify us in writing by sending an e-mail at contact@unacaluna.ro. Please observe the notification period regarding the intent to return, as well as the return period provided by the law.
After receiving your package and validating the return, the pertaining amount will be reimbursed within maximum 3 days in the account specified by you.
In order to validate the return, the product must be in perfect shape, not to exhibit use or damage signs (chipping, scratching, deformation, ripping etc.), to have all original labels and seals with which it was delivered, and to be delivered in the original packaging, with all accessories and/or consumables and not to exhibit usage signs.
The products not meeting the conditions stated above will not be considered defective products and they will not be accepted as returned products.
If the package you have received contains other products than those you have ordered, the expenses for its return shall be borne by P.F.A. Dragu Steluta-Anca.
We inform you that we do not accept packages with payment upon delivery.
Replacement of the products ordered from Una ca Luna website
If you wish to replace the ordered product(s), we inform you that this is possible only within the available stock.
For the products replacement, you must observe the legal product return period, i.e. 10 business days from the receipt of the package and to notify us in writing at office@unacaluna.ro regarding your intention.
The replacement of poor quality products is possible only if they have deficiencies or defects upon receiving the package. When you receive the package, please check carefully its integrity and do not accept packages showing damages or if they have been opened. Please sign the receipt of the package only after checking the status of the package.
If we can fill your order, you will receive information regarding the period of time in which the product will be available for you.
If you wish to replace the ordered product, but it is no longer available, you can choose another product. If the chosen product for replacement is more expensive than the product you have ordered, you will have to pay the difference in advance or upon delivery. If the chosen product for replacement is cheaper than the product you have ordered, you will receive the amount within maximum 3 days from your order.
We inform you that the replacement of the products will be made at the expense of the client.
Availability of the products shown on Una ca Luna website
When the products are displayed on the website, there will be information regarding their availability. The necessary period of time for creating the products shown on the site depends on the design of each product.
Please consider your order to be confirmed when the representative of P.F.A. Dragu Steluta-Anca will confirm by phone the availability of the product in stock or the period of time for creating the product shown on the page of each products.
If you place an order for a product that is no longer available, the representative of the shop will contact you in order to give you information regarding the period of time within which the product will be available or if the product can still be sold.
Products and services offered by P.F.A. Dragu Steluta-Anca on Una ca Luna.ro website
We hereby notify you that the products sold on Una ca Luna website are new, and when delivered, they will be accompanied by a fiscal invoice, in accordance with the regulations in force.
The products and services are offered pursuant to the provisions of this document and within the limits of the available stock. If you place an order for a products but the product is no longer available in stock of in the current offer, a representative of P.F.A. Dragu Steluta-Anca will contact you (by phone or e-mail), and that product will not appear on your invoice. In these circumstances, P.F.A. Dragu Steluta-Anca has the right not to fill the order.
P.F.A. Dragu Steluta-Anca mentions that there may be situations in which, for some products, the prices are displayed incorrectly due to an error of the computer application. If there are such situations, the final price will be the one agreed and accepted by the client with the sales consultant of P.F.A. Dragu Steluta-Anca.
The products sold on Una ca Luna website are provided by their manufacturers, and their description, characteristics and specifications regarding their use and maintenance are elaborated together with the manufacturers. P.F.A. Dragu Steluta-Anca specifies that all necessary measures are taken so that the pictures and descriptions of the product show the reality and offer complete information on the products, their use and maintenance.
We mention that the data on the size of the products are provided by the manufacturers, and P.F.A. Dragu Steluta-Anca does not take the responsibility for the eventual errors. If the data on the products were incorrectly edited by Una ca Luna team we reserve the right not to fill the order until the remediation of the errors and previous notification of the client.
We inform you that the specification of the products may be modified after they have been displayed on the website without any prior notification.
In accordance with the regulations in force, the order placed on Una ca Luna website is considered a contract between the user and P.F.A. Dragu Steluta-Anca and it must be observed by both parties. Therefore, P.F.A. Dragu Steluta-Anca undertakes to deliver the ordered products and services, and the user undertakes to pay the price of the order.
Warranty of the products ordered on Una ca Luna website
The warranty conditions are in accordance with the Law no. 449/2003 and the Government Ordinance no. 21/1992. We inform you that the following conditions must be met when requesting the warranty:
– the product must not exhibit signs of a non-compliant use with the maintenance conditions specified in the product’s description or attached to the product;
– the defective product must be sent to P.F.A. Dragu Steluta-Anca in the original packaging, with is accessories (labels, seals);
– the customer must send the copy of the fiscal invoice.
If the products are not accompanied by these documents, the products are not covered by the Warranty and will be returned to the client with payment by return.
Copyright. The intellectual property rights
The entire content of Una ca Luna website is the property of S.C. P.F.A. Dragu Steluta-Anca and it is defended by the Law on copyright protection (Law no. 8/1996) and by the law on intellectual and industrial property.
The content of Una ca Luna website cannot be reproduced, transmitted or exposed for other purposes than those allowed by law. The use of the website’s content without the prior consent of P.F.A. Dragu Steluta-Anca is punishable in accordance with the regulations in force. The use of any information from the website with commercial purpose falling outside the scope of private copy regulated by the law, or for sale or licensing, represents a breach of the Terms and Conditions.
Any attempt to change the security elements of website, any attempt to prevent or restrict the use or copying in part or in full its content or the elements regulating the limits of the website’s use or its content is considered a breach of the Terms and Conditions, is considered theft and it is reported to the authorities together with all necessary evidence.
The commercial relationships between the buyer and P.F.A. Dragu Steluta-Anca (unacaluna.ro) are officially regulated by the Government Ordinance no. 130/2000 on the consumer protection for the conclusion and execution of distance contracts. Before placing your order, please check the product specifications and its compatibility by reading the product’s page before placing the final order.
Unacaluna.ro website is permanently updated in order to maintain the accuracy of the information. There are circumstances in which the information displayed on the website is incorrect due to operation errors.
We inform you that we are not responsible for the erroneous use and interpretation of the information on the website.
Confidentiality
It is necessary to create a personal account before placing order or access and use certain sections of the website.
P.F.A. Dragu Steluta-Anca guarantees the safety and confidentiality of the data sent by the users by its information system. Your personal data are used exclusively for confirming, invoicing and dispatching the order.
P.F.A. Dragu Steluta-Anca was registered with the National Authority for Consumer Protection under no. 27985, for “advertisement, marketing and publicity” in order to process personal data and it falls under the regulations of the National Authority for Consumer Protection for this purpose.
The data provided by the users will be used in order to send information on the special offers and news from unacaluna.ro. The data provided by you will not be made public and will not be sent to third parties for marketing without your consent.
The personal data may be sent to the authorities having competences to check the commercial transactions pursuant to the law, is this will be requested in accordance with the regulations in force.
The clients of Una ca Luna online shop may request that S.C. P.F.A. Dragu Steluta-Anca cease sending information on special offers and news from the virtual shop and may request that their personal data are deleted from the database. You can do this by sending an e-mail to contact@unacaluna.ro.
We recommend you to ensure permanently the safety of your password for the account open on Una ca Luna.ro website, as well as of the data for accessing the personal account.
By accepting these Terms and conditions, it is considered that you accept the entire responsibility for all activities performed through the account created on unacaluna.ro website.
P.F.A. Dragu Steluta-Anca states that it will observe the rights granted by the Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, of the Law no. 365/2002 on e-commerce, as well as of the Ordinance no. 130/2000 on consumer protection when concluding and executing distance contracts, as further amended.
Note of general information regarding the personal data protection
In accordance with the requirements of the Law no 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, as further amended and supplemented, and of the Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications, our website, managed by P.F.A. Dragu Steluta-Anca S.R.L., has the obligation to manage safely the personal data you provide on you, a member of your family or any other individual, and only for the specified purposes. The purpose of collecting these data is their use for invoicing the ordered products.
You must provide these data; they are necessary for creating the invoice for the ordered products. Your refusal will lead to the annulment of the order.
The information registered is used by the operator for the products’ delivery and are provided only by you.
In accordance with Law no. 677/2001, you have the right to access, to modify the data, not to be subject to an individual decision and the right to appeal to the courts of law. You have also the right to be against the processing of your personal data and to request their deletion. If some your data are incorrect, please inform us as soon as possible. In order to exercise these rights, you can submit to the Complaints department, at the e-mail address contact@unacaluna.ro a written, dated and signed request. Your right to appeal to the courts of law is also recognized.
Final clauses
By using Una ca Luna website, the user states that he/she agrees that the Romanian regulations will govern the Terms and Conditions for use and any dispute which may arise between the user and Una ca Luna website administrators or its associates/partners/affiliates will be settled amicably. If this amicable settlement is not possible, the dispute will be settled by the courts of law in accordance with the Romanian regulations in force.
Thank you for choosing Una ca Luna!